Shipping policy

Thank you for choosing Dermakart for your skincare needs. We aim to deliver a seamless and reliable shopping experience.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Any orders placed after 10:00 AM will be processed on the next business day.

You will receive an order confirmation email, followed by a dispatch notification with tracking details once your order ships.

2. Delivery Timeline

Standard delivery: 3–7 business days

Delivery times may vary due to courier delays, holidays, or weather conditions

3. Shipping Coverage

We currently ship within India only.

4. Shipping Partners

Orders are delivered via trusted courier services to ensure safe and timely delivery.

5. Shipping Charges

Orders below ₹599: ₹50 shipping fee

Orders above ₹599: Free shipping

6. Payment Methods

We accept the following payment options:

UPI

Cash on Delivery (COD)

Debit & Credit Cards

7. Order Tracking

You will receive a tracking link once the order has been dispatched.
You can track your package through the courier partner or via your Dermakart account dashboard.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 2 days of delivery with order details and photographs. We will assist immediately.

9. Returns, Exchanges & Refunds

We only accept returns for:

Wrong item delivered

Damaged or defective product received

Return request must be submitted within 2 days of delivery.
Due to hygiene and safety reasons, we do not accept returns for opened or used products.

10. Failed Deliveries

In cases where an order is undelivered due to an incorrect address or repeated delivery attempts, re-shipping charges may apply.

11. Customer Support

For order or delivery questions, contact us at:
support@dermakarts.com
+91 86249 22518

Support Hours: Mon–Sat, 10 AM – 6 PM IST